Twelve years of onsite IT across Morocco, France and Switzerland. Most recently the hands on the ground at Nestlé’s Swiss headquarters: 5,000 users, more than 300 meeting rooms, the executive floor. I get people working again first, then I find the cause and write it down so it does not come back.
A normal day at the last post
~20walk-ups at the IT corner
5complex tickets
1onboarding
1device refresh
>95%user satisfaction
And a Teams Room that has to work before 9:00.
Windows 11 builds, Autopilot and pre-provisioning, refresh campaigns of about twenty laptops a month, docks, screens and peripherals, warranty parts, stock and asset records.
Accounts, groups and permissions for joiners, movers and leavers, hybrid join and the Primary Refresh Token, MFA and Temporary Access Pass, Conditional Access and compliance.
More than 300 Teams Rooms on Android and Windows, a ten-minute response time for leadership meetings, test calls before the board sits down, and discreet support for more than 300 senior leaders and their assistants.
Incidents and requests in ServiceNow under SLAs, clean escalations to remote teams and vendors, short procedures and user guides, and small automations that take repetitive work off the queue.
Three tickets that other people had already closed once. How they were actually solved.
Switzerland, three head offices
Walk-up IT Corner, VIP and boardroom support, Teams Rooms, device lifecycle, onboarding and refresh, mobile enrolment, badging and POS support for about 5,000 users.
Non-profit organisations, Bern
Onsite support across several sites, workstation setup, account hygiene, short trainings for non-technical staff, and internal .NET and Power Platform tools.
Non-profit organisation, Bern
First point of contact for IT, devices and events, user support on Windows and Office, event and AV setup.
Languedoc Sécurité Professionnel, France
L1 and L2 support for workstations, printers, AD accounts and network issues across several branches.
DevTech, Morocco
Native apps in Java and Kotlin, after an internship at MyAppConverter. Where I learned to read a stack trace.
ISTA NTIC, Morocco
The reason I read logs before I reinstall anything.
Concentrix, Morocco
Where it started: technical support at volume, and the habit of a calm voice on the phone.
Veridian is a small hybrid enterprise I run on my own Proxmox server: a domain controller, a ConfigMgr site with SQL, two Windows 11 clients joined to the domain and to Entra ID, enrolled in Intune and co-managed.
It is where I rehearse what happens on a real site before it happens: a broken trust relationship, a stale Kerberos token, a missing PRT, a BitLocker recovery, a blue screen read in WinDbg.
Test-ComputerSecureChannel -Repair -Credential (Get-Credential)
whoami /groups | findstr /i finance
dsregcmd /status | findstr AzureAdPrt
manage-bde -status C:
!analyze -v
I write code, so I automate the work I would otherwise do twice.
A .NET diploma and years of side projects in C# and TypeScript mean I script the repetitive parts of support, read stack traces without fear, and talk to developers in their language when a ticket is really a bug.
On the side I run Practech, a small studio that delivers websites to Swiss SMEs through a pipeline of AI agents built in TypeScript and Next.js. It keeps my hands on modern tooling and on what AI can and cannot do at work.
Available now for onsite, workplace and VIP support roles in Romandie, Bern, Basel and Zurich.